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Cancellation, Return & Refund Policy
Cancellation Policy
Before Dispatch: Orders can be cancelled anytime before dispatch. A full refund will be issued to the original payment method.
After Dispatch: Once the order is dispatched and a tracking number is generated, cancellation is not possible. Customers may refuse delivery; however, refunds are processed only after the product returns to us and passes a quality check.
Return & Exchange Eligibility
We offer a 7-day return or exchange window from the date of delivery, subject to the following conditions:
Tag-Intact Requirement: The product must have all original tags, labels, and packaging intact. Returns with removed or damaged tags will be rejected.
Product Condition: Socks must be unused, unwashed, and in brand-new condition: Any signs of wear, stretching, dirt, or sweat will result in rejection
Hygiene Standards: Due to hygiene considerations associated with performance socks, we reserve the right to reject returns if the product shows signs of use beyond basic trial.
How to Initiate a Return or Exchange
- Email us within 7 days of delivery with your Order ID and clear photos showing intact tags
- Once approved, we will arrange a reverse pickup via our logistics partner
- Please pack the item securely to prevent damage during transit
These steps ensure a smooth return experience while helping us maintain quality and hygiene standards.
Refund Process
- Returned items undergo a quality check upon arrival at our warehouse
- If approved, refunds are processed as follows:
Prepaid Orders: Refunded to the original payment method within 5–7 business days
COD Orders: Refunded via UPI or bank transfer within 5–7 business days after approval. Bank details will be requested via email.
If a return fails quality inspection, the product will be sent back and no refund will be issued.